Information Coefficient and Signal Decay

Measuring the predictive power of a signal, how fast it decays, and what that means for turnover and capacity. (Page 107)

IOC operations

How an integrated operations center actually runs - the tools, the workflows, and the daily work of keeping them honest. (Page 43)

ITSM ticketing systems

Keeping ServiceNow and Jira tuned so work routes itself, priorities mean something, and the operational record stays clean. (Page 50)